Privacy Policy

Effective date: September 13, 2026
Last updated: September 13, 2026

Onyx Elevated Experiences LLC, doing business as Sail Onyx (“Sail Onyx,” “we,” “us,” or “our”), provides marine maintenance, repair, diagnostic, and related vessel services. This Privacy Policy explains how we collect, use, retain, and disclose personal information through sailonyx.com, service-request forms, communications, estimates, invoices, payments, and service records.

This policy does not govern third-party websites or services that publish their own privacy notices.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, telephone number, contact-time preference, and communications with us.
• Service and vessel information: requested service, engine brand, model, hours, symptoms, fault codes, vessel make, year, model, size, name, location, access details, and other information you provide.
• Uploaded files: photographs, documents, and associated file information submitted with a service request.
• Inquiry and customer records: estimates, appointments, correspondence, approvals, work performed, warranties, invoices, payment status, and transaction records.
• Website and device information: IP address, browser and device type, pages viewed, referring page, campaign or advertising identifiers, dates and times, cookie or similar identifiers, and website or security logs.
• Consent records: choices relating to privacy notices, analytics, or optional advertising measurement.

Please do not submit Social Security numbers, government identification numbers, complete payment-card information, medical information, account passwords, or other unnecessary sensitive information through a service form or file upload.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and evaluate requested work.
• Prepare estimates, schedule appointments, communicate with you, and perform marine services.
• Review photographs or documents relevant to a vessel or requested service.
• Maintain customer, project, warranty, accounting, payment, and service records.
• Operate, secure, analyze, and improve our website and services.
• Attribute inquiries and successful form submissions to advertising campaigns when permitted.
• Detect spam, fraud, abuse, security incidents, and technical problems.
• Enforce agreements, protect rights and safety, and comply with legal obligations.

3. Website Technologies, Analytics, and Advertising Measurement

Our website is built with WordPress and Elementor and may use cookies, local storage, tags, and similar technologies. We use services such as Google Tag Manager and Google Analytics to operate measurement tags and understand website usage. Depending on configuration, applicable law, and your privacy choices, these services may receive online identifiers, device information, page activity, referral or campaign information, and conversion events.

Optional advertising measurement: You may submit a service request without agreeing to optional advertising measurement. If you select the optional consent checkbox, we may use campaign or device identifiers and information showing that an inquiry, service, or payment occurred to measure advertising performance with Google. We do not treat advertising-measurement consent as granted when the optional checkbox is left unchecked. This choice is not consent to receive marketing messages.

Our forms may use Google reCAPTCHA to distinguish legitimate visitors from abusive or automated traffic. Information processed by reCAPTCHA is subject to Google’s own privacy policy and terms.

The site does not currently respond to legacy browser “Do Not Track” signals because there is no uniform standard for those signals.

4. When We Disclose Information

We may disclose relevant information to:

• Personnel and contractors who assess, schedule, manage, or perform requested marine services.
• Providers that support website hosting, forms, security, storage, backups, email, customer relationship management, communications, analytics, and advertising measurement.
• Payment processors, including Stripe, when you use an invoice or payment link. Payment providers process payment credentials under their own privacy notices; we may retain the associated invoice, amount, date, status, and service record.
• Accountants, attorneys, insurers, and other professional advisers.
• Government agencies, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, or property or to prevent fraud.
• A buyer, successor, or adviser involved in a merger, financing, reorganization, or sale of all or part of the business.

We do not sell personal information for money. Some privacy laws may characterize disclosures of online identifiers or activity to advertising providers as “sharing,” a “sale,” or targeted advertising even when no money is exchanged. Where applicable, you may request an opt-out by contacting us as described below.

5. Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, warranty, accounting, tax, dispute-resolution, security, and legal needs. Uploaded files may remain with the related website submission, email, customer record, project record, and backup until those records are deleted. Information may remain temporarily in restricted backups or be retained longer when subject to a legal hold. When information is no longer needed, we delete, anonymize, or securely dispose of it where reasonably practicable.

6. Your Choices and Privacy Requests

Depending on where you live and applicable law, you may have rights to request access, correction, deletion, a copy of your information, withdrawal of consent, or an opt-out of qualifying sale, sharing, or targeted advertising. You may decline the optional advertising-measurement checkbox on any service-request form.

To submit a privacy request or change a prior advertising-measurement choice, email [email protected] with “Privacy Request” in the subject line or call (786) 505-4259. Describe the request and the inquiry or service it concerns. We may verify your identity using information already associated with your records. We will not unlawfully discriminate against you for exercising an applicable privacy right.

7. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No website, transmission, storage system, or security method is completely secure, and we cannot guarantee absolute security.

Uploaded files are transmitted through website, email, and customer-record infrastructure. They are not intended for public publication, but you should not upload unnecessary confidential or highly sensitive information.

8. Children

Our website and marine services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us so we can review and, where appropriate, delete it.

9. Processing Location

Sail Onyx is based in Florida. We and our service providers may process information in the United States and other locations where those providers operate, subject to applicable law and safeguards.

10. Changes to This Policy

We may update this policy to reflect changes in our services, technology, vendors, or legal obligations. We will post the revised policy on this page and update the effective date. When required by law, we will provide additional notice or obtain consent before applying a material change.

11. Contact Us

Onyx Elevated Experiences LLC d/b/a Sail Onyx
Miami-Dade County, Florida
Email: [email protected]
Telephone: (786) 505-4259

The Onyx Resolution Process

Our customer-first approach provides a single point of contact — guiding you every step of the way. To get started, simply submit the form below or call us at (786) 505-4259.

First Name

Last Name

Email

Phone Number

Select service needed

Select marine service needed Captain Services Boat Delivery Mechanical Engine & Generator Electrical Painting & Fiberglass Navigation & Communication Lighting Alerts & Monitoring Smart Boat Systems Internet & Cellular Entertainment Systems Solar Other

Description of Service Needed

Advertising measurement consent

I agree that Sail ONYX may use information about this inquiry and any resulting service or payment to measure advertising performance with Google. This is not consent to receive marketing messages. See the Privacy Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

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See our FAQ for more information.

Industry leaders in boat and yacht care

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