The Onyx Resolution Process
Our customer-first approach provides a single point of contact — guiding you every step of the way. To get started, simply submit the form below or call us at (786) 505-4259.
See our FAQ for more information.
Effective date: October 7, 2026
Last updated: October 7, 2026
Onyx Elevated Experiences LLC, doing business as Sail Onyx (“Sail Onyx,” “we,” “us,” or “our”), provides marine maintenance, repair, diagnostic, and related vessel services. This Privacy Policy explains how we collect, use, retain, and disclose personal information through sailonyx.com, service-request forms, communications, estimates, invoices, payments, and service records.
This policy does not govern third-party websites or services that publish their own privacy notices.
We may collect the following categories of information:
Please do not submit Social Security numbers, government identification numbers, complete payment-card information, medical information, account passwords, or other unnecessary sensitive information through a service form or file upload.
We may use personal information to:
Our website is built with WordPress and Elementor and may use cookies, local storage, tags, and similar technologies. We use Google Tag Manager, Google Analytics, and Google Ads to understand website usage and which advertisements lead to inquiries. These services may receive IP address, browser and device information, pages viewed, referral and campaign information, cookie or similar identifiers, and events such as a successful service-request submission.
Website advertising measurement: Google advertising cookies and Google website call tracking use regional defaults for U.S. visitors. Advertising cookies and website call tracking are disabled when the U.S. setting is unavailable, a prior recorded refusal applies, or a browser Global Privacy Control signal is present. Google may still receive limited cookieless measurement under denied advertising settings. Ordinary website analytics and security may continue. You can manage these settings using Advertising choices and still submit a service request or call us. Default measurement is a website setting, not a record that you gave affirmative advertising consent or subscribed to marketing messages.
Florida conversion attribution: For visitors resolved to Florida, Google Analytics may share website-cookie, session, device, and advertising-click identifiers, together with successful service-request events, with Google Ads for conversion attribution, reporting, and campaign bidding. This measurement can combine identifiers from website cookies with Google advertising identifiers. This regional sharing setting is denied outside Florida, when Florida cannot be resolved, or when a saved website refusal or browser Global Privacy Control signal applies. Google personalized advertising remains disabled. This default does not send form contact details or their hashes to Google, and it is not a record of affirmative customer consent. See How Google uses information from sites or apps that use its services and the Google Analytics browser opt-out.
The Google website default does not send your form’s contact information or contact-detail hashes to Google for enhanced matching. Google personalized advertising is disabled. Separately, where permitted and consistent with recorded choices, we may share limited inquiry or qualification information with Google to measure advertising results. This may include an advertising click identifier or caller number and call time; separately authorized contact matching may use securely hashed email addresses or telephone numbers. Recording or transcribing a call is handled separately from website measurement and advertising permission.
OpenAI advertising measurement: On our supported boat-painting, Volvo Penta, MAN, Yanmar, and marine-electrical inquiry pages, the OpenAI Measurement Pixel uses a prospective regional default only when the visitor is resolved to Florida and website advertising cookies are allowed. It stays off when Florida cannot be resolved, when a prior OpenAI or website refusal applies, or when a browser Global Privacy Control signal is present. Requesting service does not require a separate OpenAI permission answer, and we do not record the regional default as affirmative customer consent.
The OpenAI Pixel may use browser and device information, IP address, cookie and campaign identifiers, and a successful inquiry event. Its automatic matching may detect supported contact information on the page, normalize it, and securely hash names, email addresses, and telephone numbers in your browser before including those hashes in conversion events. Supported address information, such as country, city, state or region, and postal code, may also be included when available. The automatic matching process does not send raw names, email addresses, or telephone numbers. Our inquiry event code does not send your message, vessel details, uploaded files, or payment information.
OpenAI may process conversion information for attribution and reporting and to improve, optimize, measure, and deliver its advertising services under its applicable terms. We configure our inquiry events to exclude future user-level personalization. This configuration does not turn off contact matching, attribution, or all other permitted provider processing, and it does not represent an opt-out choice made by you. See OpenAI’s Privacy Policy and OpenAI’s Conversion Terms.
Our forms may use Google reCAPTCHA to distinguish legitimate visitors from abusive or automated traffic. Information processed by reCAPTCHA is subject to Google’s own privacy policy and terms. See Google’s Privacy Policy.
The site does not currently respond to legacy browser “Do Not Track” signals because there is no uniform standard for those signals. We separately honor Global Privacy Control for website advertising measurement as described above.
We may disclose relevant information to:
We do not sell personal information for money. Some privacy laws may characterize disclosures of online identifiers or activity to advertising providers as “sharing,” a “sale,” or targeted advertising even when no money is exchanged. Where applicable, you may request an opt-out by contacting us as described below.
We retain information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, warranty, accounting, tax, dispute-resolution, security, and legal needs. Uploaded files may remain with the related website submission, email, customer record, project record, and backup until those records are deleted. Information may remain temporarily in restricted backups or be retained longer when subject to a legal hold. When information is no longer needed, we delete, anonymize, or securely dispose of it where reasonably practicable.
Depending on where you live and applicable law, you may have rights to request access, correction, deletion, a copy of your information, withdrawal of consent, or an opt-out of qualifying sale, sharing, or targeted advertising. You can request service or call us without enabling optional advertising cookies, website call tracking, or OpenAI pixel measurement.
Turning off optional advertising measurement disables advertising cookies, Google website call tracking, and the OpenAI Pixel for this browser. Google may still receive limited cookieless measurement, and ordinary website analytics and security may continue. We retain prior recorded refusals and honor browser Global Privacy Control. Default measurement follows the location limits described above and your browser privacy signals. Using the default measurement button clears this website’s and the OpenAI Pixel’s saved browser measurement preferences when the browser permits it and reloads the page. It does not change a prior customer-record privacy request or record affirmative advertising consent.
These browser controls do not delete previously received provider information. To submit a privacy request, change an earlier inquiry or customer-record choice, or request an opt-out that applies beyond this browser, email [email protected] with “Privacy Request” in the subject line or call (786) 505-4259. Describe the request and the inquiry or service it concerns. We may verify your identity using information already associated with your records. We will not unlawfully discriminate against you for exercising an applicable privacy right.
We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No website, transmission, storage system, or security method is completely secure, and we cannot guarantee absolute security.
Uploaded files are transmitted through website, email, and customer-record infrastructure. They are not intended for public publication, but you should not upload unnecessary confidential or highly sensitive information.
Our website and marine services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us so we can review and, where appropriate, delete it.
Sail Onyx is based in Florida. We and our service providers may process information in the United States and other locations where those providers operate, subject to applicable law and safeguards.
We may update this policy to reflect changes in our services, technology, vendors, or legal obligations. We will post the revised policy on this page and update the effective date. When required by law, we will provide additional notice or obtain consent before applying a material change.
Onyx Elevated Experiences LLC d/b/a Sail Onyx
Miami-Dade County, Florida
Email: [email protected]
Telephone: (786) 505-4259
See our FAQ for more information.